FAQ

Una FAQ

How should I wash my Una sportswear?

To keep your sportswear in top condition, turn the garments inside out before washing. Wash them separately from heavy, embellished, or colorful items, using cold water on a delicate cycle with a color-safe detergent that doesn’t contain chlorine bleach. Avoid fabric softeners and oxy clean, and either air dry or use a low-heat setting in the dryer.

What is your return policy for online purchases?

You can return online purchases within 14 days from the date of receipt. To be eligible for a return, items must be unwashed, unworn, and have the original hangtags attached. Please ensure you provide proof of payment with your return.

Are there any items that cannot be returned?

Yes, all sales and discounted items are final and not eligible for return or exchange. Additionally, undergarments cannot be returned for hygiene reasons.

Will I receive a refund for my returned items?

Refunds are not possible for returned items. Instead, you will receive a credit for the returned item, regardless of the reason for return. Please note that customers are responsible for the shipping costs for returns.

Wash Instructions

Turn garments inside out before washing.
Wash Separately: Avoid washing gym gear with heavy, embellished, or colorful items.
Cold Water, Delicate Cycle: Use cold water and a delicate cycle.
Detergent Choice: Use color-safe detergent without chlorine bleach.
Skip Softeners: Avoid fabric softeners and oxy clean.
Gentle Drying: Air dry or use a low-heat setting in the dryer.

For online purchases

Online purchases can be returned online.
You have 14 days from the day of receipt to initiate a return.
Items must be unwashed, unworn, and have original hangtags attached for a successful return.
Provide proof of payment is required with the return of an item.
Final Sale and Discounts: All sales and discounted items are final, not eligible for return or exchange.
Please note that customers are responsible for the shipping costs for returns.
Refunds are not possible for returned items. Instead, a credit will be offered for the returned item, regardless of the reason for return.
Exclusions: Undergarments cannot be returned.